Republic Services, Inc. is committed to providing high quality service to our customers. We are constantly working to provide exceptional service at the most economical price possible. The costs associated with the administrative processes of billing, payment processing and account maintenance continue to increase. We have an Administrative Fee in place to cover a portion of these direct costs and have included some information below on the Administrative Fee.

We appreciate your business and look forward to continuing to serve you and the community. If you have additional questions, please contact customer service at the telephone number listed on your invoice.

 

Frequently Asked Questions

Q.     Why do you charge an Administrative Fee?

A.      There are specific costs associated with generating our invoices such as printing, mailing, cash processing and account maintenance. The increasing nature of these types of costs made it necessary to revise the Administrative Fee, which allows us to recover a portion of these costs. Rather than implementing a general price increase to cover these costs, we are identifying specific factors that influence our costs and recovering a portion of these costs through this Fee.


Q:     Why did you recently increase the Administrative Fee?

A:      The costs associated with the administrative processes of billing, payment processing and account maintenance continue to increase. The increase in the Administrative Fee is a reflection of the increasing direct costs to provide service.


Q:     Are there plans to increase the Administrative Fee in the future?

A:      At this time, I am not aware of any future changes to the Administrative Fee. However, if there were to be any change to the Fee, you would be notified through your billing statement.